Warranty service
Warranty Service and Return Policy Buying products in our store, you get a brand new product with a guarantee. All products purchased in v-podarki.ru , has its own warranty period established by the manufacturer, during which all repair work on equipment is carried out free of charge, provided that the product is properly operated in accordance with the manufacturer's requirements. The purchased product does not work / failed during operation / does not meet the stated characteristics: All warranty and post-warranty service of goods is carried out by specialized authorized service centers of manufacturers that have the appropriate authority, as well as in some cases by their own service center v-podarki.ru . If a warranty event occurs, you can contact the manufacturer's authorized service center directly, if it is located in your region (ACC), the addresses of all the manufacturer's ACC, if any, are indicated in the warranty card of each product. You can also contact the warranty department v-podarki.ru , located in the central store. In case of purchase of goods in the regions where the online store network is represented v-podarki.ru , You can contact the pick-up point v-podarki.ru , where the goods were issued. You can also contact the pick-up point in your region if the goods were purchased by an individual and were delivered by courier service. You can always ask any questions you are interested in. To do this, fill out the feedback form. The purchased product is serviceable, but did not fit the customer for any reason: Within 7 days of receiving the goods, you can return the purchase if: the presentation and configuration of the goods are fully preserved; there are no traces of the launch and operation of the product; one-time individual packaging of the goods is not damaged; there is proof of the fact of purchase in our store (product/ cash receipt or order number). If the employee carrying out the inspection of the returned goods of proper quality has grounds for additional verification of the conformity of the goods as new, then the refund procedure or replacement of the goods with a similar one is postponed for the duration of this inspection. Attention! These rules for the return of goods apply only to goods purchased by an individual. The return of serviceable goods purchased by a legal entity is regulated by the delivery contract What to take with you when contacting the service center: To carry out warranty service, you need to provide the service center directly with the product itself in full configuration, a branded warranty card (if any), and a document confirming the purchase of the product in v-podarki.ru (commodity or cash receipt). In the absence of a cash or product receipt, you can inform the employee of the online order number, or the contact phone number specified when placing the order. In this case, you will need to present a valid passport so that we can identify you as our buyer. Warranty service procedure: When handling a defective product to a service center v-podarki.ru within 15 days from the date of purchase, the goods are accepted for quality control for a period of no more than 20 days. If the warranty case is confirmed as a result of the inspection, the customer's request for a refund / replacement of the goods is satisfied. If the product is no longer sold in v-podarki.ru , and it is impossible to replace the product with a similar one – the customer receives a refund. When handling a defective product during the warranty period, but after 15 days from the date of purchase, the product is accepted for warranty service for a period of no more than 45 days. Warranty service is not performed in the following cases: non-compliance of serial numbers and product model with the data entered in the warranty card; in case of any mechanical damage, as well as in case of exposure to water, steam, acids and similar substances, both on the body of the product and inside; operation at unstable voltage in the power grid (frequency deviation from the nominal more than 0.5%, voltage more than 10%); in case of incorrect connection of additional equipment; when using consumables, the quality of which does not meet the requirements set out in the instructions of manufacturers or the quality of which does not meet the standards usually applied to materials of this kind; when performing low-level formatting of the hard disk; in case of incorrect installation of the software; in case of virus attacks; in case of violation of the manufacturer's seals in the devices or components of the product, including the purpose of modification modification; carrying out repairs by unauthorized persons. Warranty repairs are not carried out in other cases of violation by the buyer of the established rules of use, storage or transportation of goods, actions of third parties or force majeure and the occurrence of non-production defects. You can ask any additional questions to the specialists of the warranty department v-podarki.ru via the feedback form
